Case Study: UltraCare Care Management Support System
Case Study – Multiple Care Home Organisation
Care Home Manager “At first I was
terrified as I didn’t even know how to turn on a
computer. Having a reason to use one especially as the
software is so easy to use made learning an easy task and I
now have my own computer at home which I use all of the
time”
Carer – “Having got used to it, I
find it much better than the paper based system that we
used before”
Summary
A care home group in the North East of England decided to
replace their paper based care delivery recording system
with software. The key requirements were to allow staff in
each of the homes to record care delivery, with Management
at the head office being able to obtain an overall view of
the system.
CTL UltraCare - the solution
As the CTL Care Management Support System (UltraCare) is so
easy to operate, it wasn’t long before the staff were
proficient in its use and benefiting from both the
information available and the improved efficiency and
accuracy of care records.
The easy navigation provides access to data entry and
retrieval, requires minimal training and presents the user
with clear and concise information.
The homes provide a mixture of care for respite,
residential and daycare users in the mental health sector,
and it's important that the standards monitored by CSCI are
at the forefront of the care delivery.
Staff Support
The system provides password protected content management
and each member of staff (carer) has their own user account
for the system, which subject to their user privileges
enables information to be created and displayed in several
ways which support carers being able to view, add and edit
records when using UltraCare and proved invaluable to
the carers who work shifts.
Configurable levels of access provide control over
sensitive information. The ability to create and edit data
is placed firmly in the hands of authorised users.
Carers use the system to:
- Input data on a daily basis
- Perform monthly evaluations
- View records in order to administer the appropriate
care
Carers record additional information such as:
Outside agency visits
- GP – General Practitioner
- DN – District Nurse
- Social Workers involved in collaborative care
- CPN – Community Psychiatric Nurse
Outside services visits
Managers are able to perform
- Management audit of care delivery
- Monthly evaluation audit
Residents (care users)
Using UltraCare a personal portfolio was created for
each care user providing carers with the ability to
- Edit, View and Change a Care User’s status within
the care system
- Create New, Edit and View Existing Assessment
- View assessment reports
- Create care plans
Outside agencies
UltraCare enabled Good Practice care delivery. CSCI
inspectors have used the system during their visit to
establish the type, accuracy and conformance with
requirements of records that are being maintained.
The process is that they will pick 2 to 4 residents at
random and view
- Daily statements
- Care plans
- Assessments (pre-admission, behaviour rating scale
through to wound treatment charts etc)
- Monthly valuations
- Cross reference any entries in the accident book
against the corresponding daily statement.
Reports
UltraCare can produce a printable care report, per
resident, and this has proved invaluable when a home has
been required to provide details of care delivery for an
individual for a given period. This is now simply a matter
of selecting a resident’s name, a from and until
date, and the report can be produced and printed with a
mouseclick. No more photocopying hundreds of pages is
needed.
UltraCare Designed for those in the business of
providing healthcare services including daycare and
residential accommodation for working adults and geriatric
care services for elderly people.
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